You can choose to send certificates to customers at two points:

  • Point of purchase: The customer will be emailed their certificate as soon as they've completed the checkout

  • Point of Fulfilment: Certificates issued when order is marked as fulfilled. Choose this option if your order cancellation rate is high.


How can I set my preferred option?

1.Go to the Verisart app

2.Go to the settings tab

3. Scroll down to "Set certificate trigger" and select your preferred option


Related articles

What do my Shopify customers see?

Can I edit certificates after certification has been turned on?

Did this answer your question?