You can choose to send certificates to customers at two points:

  • Point of purchase: The customer will be emailed their certificate as soon as they've completed the checkout

  • Point of Fulfilment: Certificates issued when order is marked as fulfilled. Choose this option if your order cancellation rate is high.

How can I set my preferred option?

  1. Go to the Verisart app

  2. Go to the settings tab

  3. Scroll down to "Set certificate trigger" and select your preferred option

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