Available only for paid plans

Enhance your branding and offer a more personalized customer experience with customizable emails.

You can customize your emails by:

What emails can you customize?

Email	When is it sent?
View your Certificate of Authenticity	Sent to customers when they purchase a certified product. This email provides access to their Certificate of Authenticity.
Claim your NFT	For customers who have purchased an NFT using Shopify payments (card). This email allows them to claim their NFT.
View your NFT	Specific only to customers who purchased their NFT with Depay, this email provides details for viewing the NFT directly.
Print Service for tokengated print - View your Certificate of Authenticity coming soon	If you are using our print service, this is sent to customers after purchasing a tokengated print. This email includes a link to access their certificate of authenticity accompanying the print.

Here's a sample of how each email appears

How to Customize Your Emails

Access Email Customizations

There you'll find two ways you can customize your certificates:

Global email customizations: These settings apply universally to all your outgoing emails.
- Logo: Upload your company logo to appear at the top of every email, reinforcing your brand identity.
- Colors: Select colors for email elements to align with your brand’s visual theme.
- Sender Address: Customize the sender address to enhance brand recognition and trust.

Individual Email Customizations: Tailor specific emails to cater to the unique content of each type of communication.
- Custom Text: Add personalized text to address specific customer actions or needs.
- Custom HTML: For advanced customization, incorporate your own HTML code into the email templates. This option allows for intricate designs and functionality, ideal for brands with specific branding requirements.

Any edits made in this section will apply to all your emails, ensuring that your brand identity is consistent and recognizable across all your emails!

Logo: Add your logo, which will appear at the top of all emails.
Colors: Change the colors of buttons and button text to match your brand.
Sender Address: Customize the sender's email address. For custom domain names, extra setup steps are required. Learn more →

Here's how your customizations will appear across all your emails:

Choose specific emails to customize according to their unique purpose and content. Modifications made here are isolated to each selected email, ensuring that other email templates remain unaffected.

Text Customization: Add custom text to share more about your products, NFTs, or policies.
- Write anything you want and hit save!

Here's where your custom text will appear:

HTML Customization: For deeper customization, use your own HTML. We recommend working with a developer as we support Liquid syntax to embed data dynamically. Learn more in our developer docs →

Send yourself an example email to ensure the email looks the intended way. To do this:
- Return to the email customizations panel, select 'Send Test', choose the type of email to test, and enter your email address.