If you transferred your certificate to an incorrect email address, send us a message using the chat in the lower right-hand corner providing details of the certificate.

If you transferred to a new owner who has multiple email addresses, the new owner must transfer the certificate to their correct email address and will require a free Verisart account in order to do so.

If you transferred the incorrect certificate, the recipient will need to transfer the certificate back to you. You can also send us a message using the chat in the lower right-hand corner providing details of the certificate.

Check your inboxes (including spam/junk) for an email from Verisart or the seller with the subject line:

'You’ve received a certificate for [Creator's or Maker's name]'

If no certificate is present, contact the current owner to ensure the transfer has been made to the correct email address. If problems persist, send us a message using the chat in the lower right-hand corner providing details of the certificate.